Eco Dedicated Servers FAQ
Looking for information? The most frequently asked questions are listed on this page.
Your questions answered
What can OVHcloud Eco dedicated servers be used for?
Eco servers offer high performance at a low price, while being suitable for a number of use cases: hosting business applications and websites, pre-production environments, gaming, and more.
For resource-intensive production needs, we recommend our next-generation Bare Metal servers. These have more services included, offering you more options, an advanced network, and an service level agreement (SLA) of up to 99.99%.
What guarantees are in place for my Eco server?
Eco dedicated servers benefit from the same infrastructures, procedures and guarantees as OVHcloud’s latest generation Bare Metal servers (Advance, Game, Storage, Scale and High Grade):
- Access to OVHcloud technical support.
- 24/7 server monitoring, and automatically triggered interventions to replace parts in the event of a hardware failure.
Where would my data be hosted?
Your data is hosted in one of our datacentres in France, the UK, Germany, Poland or Canada.
For the Asia-Pacific region, you can choose between Australia or Singapore.
We guarantee the sovereignty of your data.
How do I contact the technical support included with my server?
For Kimsufi servers, you can submit support tickets. For So you Start and Rise servers, a support telephone number is also available.
For more information, visit our support page.
What are the differences between Eco servers and OVHcloud’s latest generation servers?
Eco servers (Kimsufi, So you Start and Rise) are specially designed to meet the needs of individuals, startups and small businesses looking for high-performance products at the best price. Check out our product line for more information.
The latest generation of OVHcloud Bare Metal servers (Advance, Game, Storage, Scale and High Grade) include the latest innovations to meet the needs of companies looking to host a high-availability infrastructure.
Are Eco dedicated servers compatible with the vRack private network?
Eco servers (Kimsufi, So you Start and Rise) are not compatible with our private network. If you would like to use this service and securely interconnect your dedicated servers, we recommend the OVHcloud Bare Metal server ranges (Advance, Scale and High Grade).
Which distributions are compatible with my Eco dedicated server?
All of our operating systems and distributions are listed here.
I am already a Kimsufi and/or So you Start customer
Eco range product line: what will change for me?
If you already have one or more Kimsufi and/or So you Start servers, you will not be affected.
You can continue managing your server via the usual Control Panel, and get the same services, options, and technical support.
Can I keep my Kimsufi/So you Start server? If so, until when?
Yes, you can keep your dedicated server until you decide to cancel it.
Will access to technical support change?
There will be no change.
Technical support will remain accessible via ticket for Kimsufi servers, and both ticket and telephone support will be available for So you Start servers.
Can I continue to manage my server as usual via the Control Panel?
Yes, nothing is changing at the moment.
Your Kimsufi and/or So you Start customer account will be migrated automatically at the end of 2022. Once the migration is complete, you can manage your Kimsufi and/or So you Start server from the OVHcloud Control Panel. We will contact you in the coming months for more information.
Can I group my servers in the OVHcloud Control Panel?
In time, we will migrate all Kimsufi and So you Start customer accounts to an OVHcloud account. The goal of this is to offer a unified experience, by grouping all your dedicated servers together in the same Control Panel.
Before this automatic migration — which is scheduled for late 2022 — the Kimsufi, So you Start and Rise dedicated servers can only be managed via their respective customer accounts.
Can I upgrade my solution (additional IP addresses and storage space)? If so, until when?
Yes. Depending on the range of your dedicated server, you can access the options available in the OVHcloud Control Panel.
If I want to order a new server, would it be better to order it on Kimsufi, So you Start or eco.ovhcloud.com?
The new Eco product line includes Kimsufi, So you Start and Rise dedicated servers. You will get the same products, services and options.
The main difference is that customers will need to create a new OVHcloud account when placing an order on the eco.ovhcloud.com/ website. You will benefit from the OVHcloud Control Panel, and its entire catalogue of products and services.
Please note that in due course, we will stop taking orders on our Kimsufi and So you Start websites. You will not be able to order a new server on the current websites.
Can I use my account (Kimsufi and/or So you Start) to place an order on eco.ovhcloud.com?
When you order your new server on eco.ovhcloud.com/, you will be prompted to create a new OVHcloud account. You will keep your old Kimsufi and/or So you Start accounts to manage your other servers.
How long can I continue to order on Kimsufi and So you Start?
We will gradually stop sales on our Kimsufi and So you Start websites.
Please order your new server from our eco.ovhcloud.com website.
What will happen at the end of my commitment period?
There will be no change: you will keep your dedicated server.
In the event of a technical failure, will my dedicated server components be replaced?
We are delivering on our commitments. In the event of a technical issue, our teams will intervene to replace defective components.
When will servers no longer be available to order on the Kimsufi and So you Start websites?
Sales will end a few weeks after the launch of the new Eco product line. We will do this in several steps.
- You can place orders on the Kimsufi and So you Start websites, as well as on the eco.ovhcloud.com website.
- Products will still be available on the Kimsufi and So you Start websites. However, you will be redirected to the OVHcloud website when you complete your order.
- You will no longer be able to order on the Kimsufi and So you Start websites. You will be redirected to the eco.ovhcloud.com website.
If I want to order the same server again, will it be available on the Eco product line?
You can find the same configurations on the current websites (Kimsufi and So you Start) and on the eco.ovhcloud.com website.
Will I be able to manage my Kimsufi and/or So you Start server via the OVHcloud Control Panel?
Yes. The aim is to close the Kimsufi and So you Start websites — along with their respective Control Panels — in favour of the new Eco product line and the OVHcloud Control Panel. In the coming months, we will offer you the option of migrating your account and server(s) to the OVHcloud Control Panel.